Shipping policy

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. 

“At gerlina, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across United States & France and make sure that you deserve the most quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges

Shipping Fees for USA

Standard Shipping (5–8 business days): Free

Express Shipping (2–4 business days via USPS/DHL): $29 per order

Shipping Fees for France

Standard Shipping via Chronopost (5–8 business days): Free

Express Shipping (2–4 business days via USPS/DHL): $29 per order 

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

Order Processing Time 

All orders are processed the same day if placed before 2:00 PM (CET).

Orders placed after this time will be processed on the next business day.

Some items may not qualify for same-day dispatch due to new release handling times. Please refer to the product description for more details.

Delivery Times

What happens after I place an order?

You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 business day (not including holidays). Products that have customizations will take longer to ship out.

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email support@gerlina.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

Order Tracking

A tracking number will be provided by email after your order ships.

You can track your order directly via:
https://gerlina.com/apps/17TRACK

If you need assistance, our support team is ready to help.

Order Modifications & Cancellations

If you've entered an incorrect shipping address, please contact our team as soon as possible at: 📧 support@gerlina.com

Weekend orders are processed on the next business day.
For any changes or cancellations, please reach out to our customer support.

Contact Info:

Gerlina

France Office

Address: 6 Rue du Pic de Barrette, Paris 75015, France

Phone Number: +33 6 71 33 50 14

Email: support@gerlina.com

Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (CET)

U.S. Office 

Address : 228 Park Ave S, New York, NY 10003, USA

Phone: +1 (646) 980-1432